(Items shipped from Prodatanet.com.ph can be returned within 14 calendar days of receipt of shipment.
The only partial refund will be made after 14 calendar days until 30 calendar days.)
Requirements for a valid return:
1. Meets the required 30-day returns coverage period
2. Printed Return Form
3. Bank Details in Return Form if you opt for a Refund (If no Bank Details have been provided the reimbursement will be done via Prodatanet Vouchers)
4. Reason for Return has to be valid and return acceptance condition are met as listed below
| OPTIONS FOR REIMBURSEMENT||OPTIONS FOR REIMBURSEMENT|
|Reasons for Return||Voucher||Refund|
|Not as advertised|| √||√|
|Wrong item delivered|| √||√|
|Missing parts / items||√||√|
After 30 days upon delivery:
Quality evaluation process:
- Fortuitous events (Acts of Nature, Government-driven circumstance)
- Electronic items that would require additional testing
- Items that would require testing and/or QC
If the above-mentioned conditions prevail, an email will be sent to inform you of the situation and that QC and testing may take up to a maximum of 30 days.
The Replacement / Refund process can only begin after we have completed the evaluation of your returned product.
Track your return: